Frequently Asked Questions (FAQ)

Last Updated: July 27, 2025

1. How can I place an order?

Browse our products, select your preferred size and color (if available), add the item to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout. If Cash on Delivery (COD) is available for your location, it will be displayed as a payment option during checkout.

3. How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 3–7 business days across most locations in India. Delivery times may vary for remote areas.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your shipment.

5. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. You may be able to return eligible items in accordance with our Return & Refund Policy.

6. What is your return policy?

We accept returns within 7 days of delivery for eligible items that are unused, unworn, unwashed, and returned with their original tags and packaging. Please refer to our Return & Refund Policy for complete details.

7. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected. The time for the refund to appear in your account depends on your payment provider.

8. How do I choose the correct size?

Please refer to the Size Guide available on each product page before placing your order. If you need additional assistance, feel free to contact our customer support team.

9. Do you ship internationally?

Currently, Riya's Fashion ships within India only.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll review the issue and help resolve it as quickly as possible.

11. How can I contact customer support?

If you have any questions or need assistance, please contact us using the details below:

Riya's Fashion
Email: care.riyasfashion@gmail.com
Phone/WhatsApp: 7002034066

We aim to respond to all inquiries within 24–48 business hours.