Refund policy
Effective Date: July 27, 2025
At Riya's Fashion, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unwashed, unworn, and in their original condition with all tags and packaging intact.
- Products showing signs of use, damage, or alteration are not eligible for return.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Innerwear and intimate apparel
- Gift cards
- Final sale or clearance items
- Customized or personalized products
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable, unless the return is due to our mistake or a defective product.
Exchanges
We offer exchanges for:
- Wrong size
- Wrong color (subject to availability)
- Defective or damaged items
- Incorrect product received
Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- We recommend using a trackable shipping service for all returns.
Order Cancellation
- Orders can be cancelled before they are shipped.
- Once an order has been dispatched, it cannot be cancelled and must follow the return process.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.
Riya's Fashion
Email:Â care.riyasfashion@gmail.com
Phone/WhatsApp:Â 7002034066